I. Shipping Policy of Szakács Chemical-Metal Kft:
1. Orders: Please submit orders clearly, indicating the exact quantity and quality. This helps avoid later misunderstandings. Orders are always confirmed, either in writing or verbally. The prices of metals and metal salts are regulated by the stock exchange; therefore, orders containing such items are confirmed at the daily price. Once a price has been fixed in the confirmation, it may not be changed.
2. Working hours: Our working hours are from 8:00 to 16:00. However, goods dispatch is available continuously, 24 hours a day.
3. Delivery deadline: The raw materials of the products we manufacture and the products we distribute generally originate from abroad, which—except for items in stock—determines the delivery deadlines. The goods are available after arrival at our premises. Claims for late delivery may only be asserted after the confirmed deadline. Force majeure: We cannot assume responsibility for delays caused by external events beyond our control, such as natural disasters, accidents, riots, demonstrations, marches, or civil unrest. Szakács Chemical-Metal Kft is entitled to perform partial deliveries, the payment of which shall be due either separately or jointly, according to the supplier’s notice. Partial delivery does not entitle the buyer to withdraw from fulfillment of the remaining part.
4. Delivery, receipt of goods: For orders of at least one ton, there is no delivery charge; below one ton, delivery costs are charged separately. Upon arrival of the goods, the customer shall ensure unloading immediately where possible. Any labeling or packaging irregularities must be reported upon receipt; quality complaints must be reported within 24 hours of receipt, as described below. If the customer transports the goods themselves, this is done at their own expense.
5. Product quality: Our company certifies the quality of the products based on the manufacturer’s quality certificate.
6. Product liability: The company’s liability with regard to quality is limited exclusively to the correctness of the parameters stated in the quality certificate. As we have no control over the subsequent use of the products we distribute, we assume responsibility solely for the conformity of the quality certificate. Therefore, any incorrect or non-compliant use of these products is the responsibility of the user. This is the sole warranty; the seller provides no other warranties, either express or implied, including any implied warranty of merchantability or fitness for any purpose outside the professional scope.
7. Quality complaints: A report is drawn up regarding the reported complaint with the involvement of the parties. We can only accept complaints if the conditions described in the previous section are met. That is, the customer can verify, based on measurements by an external accredited laboratory, that one or more parameters listed in the quality certificate do not comply with those specified. For products proven by the customer to be defective or non-compliant, the customer is entitled, at their discretion, to replacement of the products free of charge or to a refund of the purchase price. The seller shall not be liable for any incidental, consequential, or special damages arising from any use or defect of the products, even if the seller has been advised of the possibility of such damages, including but not limited to loss of use, loss of work processes, downtime or loss of profit, loss of savings, loss of the customer’s products or use thereof, or any liability to third parties, as well as any labor or other costs, damages, or losses caused by such products, including personal injury and property damage.
8. Sampling in the event of a quality complaint: The procedures set out in the sampling regulations must be followed; sampling is only possible from unopened packaging, as the authenticity of opened packaging is questionable. A report must be drawn up during sampling, with the presence of two official witnesses and a representative of our company. In addition to the report, we also request visual documentation in the form of video or photographs. A counter-sample of the disputed product must be provided, sealed in accordance with professional standards.
9. Payment: Invoices are settled according to agreement. Consequences of non-compliance with the payment deadline include the issuance of a payment order in accordance with applicable law. Further orders can be fulfilled by advance payment, in line with international practice. Ownership of our products is retained until payment is settled. As long as the customer is in arrears with one or more payment obligations, the seller is not obliged to fulfill further deliveries, and no claims for damages arising therefrom may be asserted. No claims or set-offs may be asserted against the consideration for an order already fulfilled. The delivery date is decisive for the payment deadline. The deadline shall not be modified due to objections such as, for example, the customer cannot find their own order, the first or second copy of the delivery note, the recipient’s signature is illegible, the employee who received the goods no longer works for the company, the delivered goods have not yet been used, the accountant or finance colleague is absent, there is a garnishment on the account, the delivered goods are being tested and the results have not yet arrived, a burglary occurred at the plant and the delivered goods were damaged or stolen, the police investigation is ongoing and payment will be made after its conclusion and insurance reimbursement, etc. Naturally, we cooperate and remedy any deficiencies, but the delivery date and its significance regarding the payment deadline remain unchanged.
10. Customer’s declaration and warranty: The customer declares and warrants that they possess all valid official permits required for the use of the ordered products and will not violate any law or regulation. The customer expressly declares and warrants to the seller that all goods purchased from the seller will be properly tested, used, manufactured, and marketed, and/or that goods produced therefrom will be handled in accordance with the practice of professionals in the field, in strict compliance with the applicable and currently valid Hungarian and EU regulations, as well as those entering into force thereafter. With regard to technical and technological consultancy, the seller provides no warranty, either express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Any technical advice or information provided by the seller or the seller’s staff regarding the use, selection, or liability of the products shall not be deemed an express warranty unless explicitly specified in writing and signed by an officer or other authorized representative of the seller.
11. Credit limit: If requested by the customer, it is possible to provide a credit limit subject to adequate collateral.
12. Single point of contact: We maintain contact with only one responsible person designated by the company’s management. This person is responsible for answering and handling all matters related to orders. We do not maintain separate contacts or relay messages between individual employees of the customer company (e.g. finance, warehouse staff, procurement, etc.).
Contact persons at the supplier: Szakács Jenő Phone: 06 20 4678821, Szakács Krisztián Phone: 06 30 5827504.
The shipping policy is binding on both the seller and the buyer, enters into force upon acceptance of the order, and is valid even without a signature.
II. General Terms and Conditions for Packaging Related to Goods Delivery:
1. The supplier undertakes to ensure that the packaging and labeling of the delivered materials and products comply with legal regulations.
Hazardous chemicals may only be transported in packaging appropriate to the specific substance as defined by ADR:
certified (bearing UN markings), valid packaging (IBC, drum, canister),
with caps (standard or vented),
on pallets (wood or plastic).
The validity of the packaging from the date of manufacture (indicated on the packaging):
For IBC containers: 2.5 years
For canisters and drums: 5 years
2. The supplier undertakes that during fulfillment of the customer’s orders, the customer’s empty packaging (10 l, 20 l, 60 l canisters, IBC containers) will be collected from the customer’s premises upon request and stored at the supplier’s premises. The supplier undertakes that during subsequent orders, the canisters and drums will be refilled with the given chemical substance within the validity period. The price includes only the material, not the packaging. The supplier can store the packaging for a maximum of 1 year. If no order is placed by the customer within 1 year, the customer’s packaging stored at the supplier’s premises shall become the property of the supplier, provided it has not been collected by the customer by then.
Conditions for collection and refilling of packaging:
The packaging must be clean, intact, undamaged, labeled, and fitted with the appropriate cap. Missing or damaged caps will be replaced by the supplier where possible, and the cost will be charged on the invoice.
The packaging must not be contaminated with substances other than those indicated on the label (e.g. diesel fuel, gasoline, other chemicals), as mixing chemicals can cause serious accidents and may affect the material during refilling.
Please do not remove labels from the canisters and do not affix additional labels!
3. The supplier and the customer undertake to continuously record and monitor the quantitative movement of packaging broken down by packaging type, and mutually accept its contents.
Empty packaging can only be returned during deliveries; the supplier cannot collect them from the customer separately free of charge.
The supplier and the customer undertake to notify the other party as soon as possible of any discrepancies detected in the packaging records.
6. The supplier undertakes to provide the IBC container to the customer free of charge for 30 days. The customer acknowledges that if they do not notify the supplier within Delivery Date + 30 calendar days that the IBC container has been emptied, the supplier may charge a rental fee for each commenced month. If the IBC container is damaged at the customer or foreign material gets into it, the IBC container will be invoiced to the customer.
7. The customer acknowledges that if the goods are delivered on EUR/plastic or wooden pallets, a replacement pallet of at least equivalent quality must be provided to the supplier. If the customer cannot return a pallet, or if the pallet is not returned within Delivery Date + 30 calendar days, the pallet will be invoiced.
8. The price and rental fee of the packaging will be agreed with the customer at the time of delivery, in accordance with current prices.
9. This agreement applies to all orders and deliveries concluded with Szakács Chemical-Metal Kft as supplier and enters into force upon placement of the order. The parties may deviate from the provisions of this agreement in an individual contract; however, in the absence of such deviation, the conditions set out herein are binding on both the customer and the supplier without separate stipulation. By submitting the order, the customer accepts the terms and conditions of this agreement as binding. Any disputes arising shall be settled between the customer and the supplier in the spirit of good partnership. Matters not regulated in this agreement shall be governed by the provisions of the Civil Code.